http://www.pinchhost.com/blog/2009/03/07/honest-practice/ Web Hosting Blog Mon, 04 May 2009 18:55:30 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.pinchhost.com/blog/2009/03/07/honest-practice/comment-page-1/#comment-112 Editor Mon, 04 May 2009 18:55:30 +0000 http://www.pinchhost.com/blog/?p=6#comment-112 Thanks for posting your experiences Brian. Well done for getting your money back! Thanks for posting your experiences Brian. Well done for getting your money back!

]]> http://www.pinchhost.com/blog/2009/03/07/honest-practice/comment-page-1/#comment-111 Brian Howard Mon, 04 May 2009 18:22:09 +0000 http://www.pinchhost.com/blog/?p=6#comment-111 I just moved from DreamHost as the hosting company I use. When I first signed up 2 years ago, they did not have just one unlimited plan, they had about 5 different plans you could sign up for. Now they only have one unlimited plan and with that plan you get crappy service (unless you want to pay them for service and than they are more than happy to help you). I signed up for a 2 year plan and doing that I saved some money and they promised me that I could leave at any time with in that 2 years and any remaining money in my account they would refund me. 2 weeks ago with 5 months left in that 2 years and $50 in my account, I left because their help website said one thing but their support was telling me another and they really were no help. When I left they did refund the $50 left in my account but not to me. They keep it and told me I could use it when ever I wanted to come back and use them as a host. After spending a day yelling at them, not on the phone but through tickets (and we all know how annoying tickets are for big issues where you need to talk to someone), they finally actually refunded the money to me. I will never go back to DreamHost for having crappy service and shady practices and I will not go back to HostExcellence for having no security (my website with them got hacked 3 times and they said there was nothing they could do about it). I just moved from DreamHost as the hosting company I use. When I first signed up 2 years ago, they did not have just one unlimited plan, they had about 5 different plans you could sign up for. Now they only have one unlimited plan and with that plan you get crappy service (unless you want to pay them for service and than they are more than happy to help you). I signed up for a 2 year plan and doing that I saved some money and they promised me that I could leave at any time with in that 2 years and any remaining money in my account they would refund me. 2 weeks ago with 5 months left in that 2 years and $50 in my account, I left because their help website said one thing but their support was telling me another and they really were no help. When I left they did refund the $50 left in my account but not to me. They keep it and told me I could use it when ever I wanted to come back and use them as a host. After spending a day yelling at them, not on the phone but through tickets (and we all know how annoying tickets are for big issues where you need to talk to someone), they finally actually refunded the money to me. I will never go back to DreamHost for having crappy service and shady practices and I will not go back to HostExcellence for having no security (my website with them got hacked 3 times and they said there was nothing they could do about it).

]]> http://www.pinchhost.com/blog/2009/03/07/honest-practice/comment-page-1/#comment-26 How not to treat your customers Thu, 30 Apr 2009 01:26:42 +0000 http://www.pinchhost.com/blog/?p=6#comment-26 [...] business is gently swaying from jovial to unprofessional. I previously wrote a post, ‘Honest practice‘ talking primarily about how a number of web hosting companies advertise a certain price, [...] [...] business is gently swaying from jovial to unprofessional. I previously wrote a post, ‘Honest practice‘ talking primarily about how a number of web hosting companies advertise a certain price, [...]

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