April 2009

The Archives

  • 04.30.09
    How not to treat your customers Observation | (0)
    I don't usually like pointing the finger, but DreamHost's general way of conducting business is gently swaying from jovial to unprofessional. I previously wrote a post, 'Honest practice' talking primarily about how a number of web hosting companies advertise a certain price, when the actual cost is somewhat different. I used DreamHost as an example. DreamHost doesn't take itself too seriously, a lot of their marketing and pitching takes advantage of comedy. Which is great, we like to be a little silly and colloquial ourselves. The issue is, when problems occur, customers begin to feel as if they aren’t being taken ...
  • 04.21.09
    Extended guarantee Promotion | (0)
    We regret to announce that from today, our 45-day unconditional money back guarantee will be no more. Fortunately we'll be introducing a brand spanking new 60-day unconditional money back guarantee. Why? Because we're so darn sure that you'll love our service. We wanted to make the decision even easier by giving you 15 further reasons to signup. We're celebrating with a promotion, enter coupon code 45TO60 at checkout and receive 25% off your initial order at PinchHost. The coupon expires 30th April 2009.
  • 04.10.09
    Refund example About Us | (0)
    Our refund policy is essentially as follows. Unlike most competing hosts, we do provide a refund if for any reason you decide to leave PinchHost earlier than expected. So for example, if you purchase a full year of web hosting on our 'Personal' plan for $47.40/£33.00, but decided to leave PinchHost after 7 months. You’d receive a refund of $10.75/£7.05. The refund is based on the cost of shorter periods. The 7 months used if bought separately would consist of the bi-annual payment period plus a single month. Calculations USD: $47.40 - ($29.70 + $6.95) = $10.75 GBP: £33.00 - (£21.00 + £4.95) = ...
  • 04.07.09
    The first month Company Talk | (0)
    The first month since PinchHost opened its doors to… well… YOU is sadly over. But what a month! A relatively pain free month, which is unquestionably what you'd like to hear from a web host. Let me start off by saying, all our clients have been amazing! We’d love to share with you some of the comments made. Cindy, (blogging at PouBou since 2003!) wrote a post regarding her move to PinchHost, the quoted text below describes Cindy's situation, specifically at the moment in time when her previous host unintentionally wiped her content, “I threw a temporary WordPress blog here that you ...
  • 04.01.09
    No live chat for now Company Talk | (0)
    We might have mentioned sometime last week that we’d be implementing a live chat system. With the system in place, we pulled out. Currently PinchHost offers a wide range of contact methods (support tickets, email, telephone, Skype and Twitter), adding live support just doesn’t feel necessary at the moment. In the coming months, it will be implemented, but with such rapid response times on support tickets, we’re reluctant. We’re also thinking about different ways to get answers to quick fire questions. We’re contemplating designing a system whereby the visitor enters a question on any page (without a popup window), we answer ...