We might have mentioned sometime last week that we’d be implementing a live chat system. With the system in place, we pulled out. Currently PinchHost offers a wide range of contact methods (support tickets, email, telephone, Skype and Twitter), adding live support just doesn’t feel necessary at the moment.

In the coming months, it will be implemented, but with such rapid response times on support tickets, we’re reluctant. We’re also thinking about different ways to get answers to quick fire questions. We’re contemplating designing a system whereby the visitor enters a question on any page (without a popup window), we answer the question within a minute or two, while browsing the website the answer will make itself apparent in the website header. This could end up being a waste of resources as the visitor may leave before the answer is left, it may also be difficult to convey clearly how the question-answer system works. But it’s definitely a possibility.

Anyway, these are just sprawling thoughts, leave a ticket or tweet us your favourite support method or any other thoughts. Thanks!