The first month since PinchHost opened its doors to… well… YOU is sadly over. But what a month! A relatively pain free month, which is unquestionably what you’d like to hear from a web host.
Let me start off by saying, all our clients have been amazing! We’d love to share with you some of the comments made. Cindy, (blogging at PouBou since 2003!) wrote a post regarding her move to PinchHost, the quoted text below describes Cindy’s situation, specifically at the moment in time when her previous host unintentionally wiped her content,
“I threw a temporary WordPress blog here that you might’ve seen if you happened to click over here. On it, I mentioned that my last manual backup of my website was from May 2008, hence my panic. (So all the entries about selling our house, moving to North Carolina, the holidays, Catie’s 2nd birthday? GONE.) Then the tech from PinchHost – the same guy who responded to me on Twitter – left me a comment telling me that he had gone through Google’s cache of my archives and found about 100 entries from May 2008 to now, and saved them to a zip file for me to download.”
This also slots nicely into our ‘extra mile’ focus (see homepage). We’ve really gone the extra mile for customers and non-customers alike. Last week we helped a University student solve a problem (PHP) with their Computing work. We were even contacted by a competing web hosting company regarding country-based (IP) redirection and happily passed on our methods. Clearly, we’re still young and eventually we won’t be able to allocate resources to quite so extraneous requests from non-customers, but take advantage, we’re not planning on stopping anytime soon.
Another user made this comment through Twitter,
“PinchHost has just set up 5 domains for me and is uploading themes now brilliant service.”
We’ve also managed to pickup a page rank 4, three weeks after launch. There shouldn’t be too much emphasise on page rank, but it surpassed of our initial target, equalling that of web hosts online for a number of years. Which is a great moral boost. Wikipedia definition,
“PageRank is a link analysis algorithm used by the Google Internet search engine that assigns a numerical weighting to each element of a hyperlinked set of documents, such as the World Wide Web, with the purpose of “measuring” its relative importance within the set.”
In terms of support methods, ticket support has been used primarily, due to its prominence on the site. Telephone support has also been great, we haven’t left a call waiting for longer than 10 seconds! We’ll be updating the support section of the site in the near future to better present all of our support methods.
Twitter has been brilliant, we’ve picked up thousands of followers, admittedly not all of which we know intimately. We see Twitter as a great way to increase exposure and communicate with our customers and non-customers alike.
Our affiliate program, although quite hidden has received some attention from external web hosting related websites, no reports of any issues with the affiliate system, it seems to be running smoothly.
In summary, an excellent first month, thanks to all of our customers, affiliate members, followers plus all those who’ve been in contact with us!