I came across a very sneaky condition in a competing host’s terms of service today, the condition refers to their money back guarantee.

“We will deduct flat 6% administrative fee before initiating the refund.”

9 times out of 10, the reason a customer decides to leave within the money back period is because they’ve had a bad experience. Let’s say the host did an awful job and caused you nothing but grief, the fact that they’ll profit is shocking.

If you find yourself in this situation, point out that the 6% ‘administrative fee’ is ridiculous, they’ll almost certainly back down.

Just to make clear, we don’t have a 6% ‘administrative fee’ and our money back guarantee is unconditional. If you decide to leave within 60 days, you’ll receive a full refund.