I came across a very sneaky condition in a competing host’s terms of service today, the condition refers to their money back guarantee.

“We will deduct flat 6% administrative fee before initiating the refund.”

Generally 6% of a web hosting order won’t be a lot of money, that really isn’t the issue. It’s the principal. 9 times out of 10, the reason a customer decides to leave within the money back period is because they’ve had a bad experience. Let’s say the host did an awful job and caused you nothing but grief, the fact that they’ll profit is simply shocking.

If you find yourself in this situation, point out that the 6% ‘administrative fee’ is ridiculous, they’ll almost certainly back down. If they don’t, be sure to quote the Hulk,

“Don’t make me angry. You wouldn’t like me when I’m angry.”

Just to make clear, we DO NOT have a 6% ‘administrative fee’ and our money back guarantee is unconditional. If you decide to leave within 60 days, you’ll receive a full refund.