PinchHost Blog » About Us

Refund example

Editor — Fri, 10 Apr 2009 01:57:28 +0000

Our refund policy is essentially as follows. Unlike most competing hosts, we do provide a refund if for any reason you decide to leave PinchHost earlier than expected. So for example, if you purchase a full year of web hosting on our ‘Personal’ plan for $47.40/£33.00, but decided to leave PinchHost after 7 months. You’d receive a refund of $10.75/£7.05.

The refund is based on the cost of shorter periods. The 7 months used if bought separately would consist of the bi-annual payment period plus a single month.

Calculations
USD: $47.40 – ($29.70 + $6.95) = $10.75
GBP: £33.00 – (£21.00 + £4.95) = £7.05

The policy is beneficial for all involved, if you decide to stay for a longer period of time then you save money (rather than paying a greater fee on a monthly basis) and if you don’t, you’ll be refunded. Those who would ordinarily pay on a monthly basis needn’t worry about a NO REFUND policy enforced by a large percentage of other web hosts in the industry.

If you have any questions about any of our policies, please don’t hesitate in contacting us.

Speed comparison

Editor — Sun, 22 Mar 2009 03:24:34 +0000

We’ve been conducting an experiment over the last 12 hours and have found on average that PinchHost is 6% faster than HostGator and 11% faster than DreamHost. This data is based on bandwidth speed and the data was generated with Derek T Del Conte’s Bandwidth Meter. The software was installed on PinchHost server ‘Raptor’, HostGator server ‘Gator476’ and DreamHost server ‘Mystique’.

We tested the speeds in the West Midlands (UK) plus Pennsylvania (US). Testing each host every hour on the hour (three times) for 12 hours. After averaging (mean method) the data, we found that PinchHost was 6% faster than HostGator and 11% faster than DreamHost.

HostGator speed was tested on on a random server, but they also provide an official speed test installation, which you can find here, this can be compared against us. DreamHost unfortunately doesn’t have an official installation.

This doesn’t include MySQL queries. We’ll be testing database related speed in the near future.

Relaxed approach

Editor — Thu, 19 Mar 2009 21:41:33 +0000

As a relatively new company, we take the time to deal with customers personally. That means assigning the same support staff to the same customers so that a rapport can be built, essentially allowing the customer or prospective client to have their queries answered promptly due to the background knowledge gained through previous contact.

As part of this, we prefer to take a more relaxed approach to billing and account procedures. That’s to say, your website won’t be shut down or suspended immediately due to an unpaid invoice. We’ll contact you and as long we receive correspondence then we will make sure your website stays online. Clearly though, no correspondence and a long period of unpaid bills will lead to account suspension. If you can’t make the payment on time for whatever reason, contact us and we’ll make sure you’re account isn’t suspended.

Rest assured, our relaxed approach doesn’t apply to the speed of customer support or the quality of our web hosting.